Shipping and Returns Policy

DELIVERY & SHIPPING

All Customers
All shipping is via Royal Mail and delivery rates include postage and packing. Order before 2pm for same day dispatch (except weekends and bank holidays). Orders placed after 2pm or at weekends will be sent the next working day. 

UK orders will be sent by Royal Mail 1st class, and international orders will be sent by Royal Mail tracked and signed. The following rates will apply:

Destination Order Value Cost
United Kingdom £0 to £40 £3.50
Over £40 FREE
Europe £0 to £50 £7.00
Over £50 FREE
Rest of World £0 to £40 £10.95
£40 to £100 £17.50
Over £100 £20

 

MISSING OR DELAYED ORDERS

Parcels to UK addresses should arrive within 1-3 days of being posted. If you are still waiting after 3 days please check with your local post office to see if they are holding a parcel for you.

European parcels should be received between 3-5 days after posting while delivery to the rest of the world is between 5-7 days.

We will obtain proof of posting for each parcel but only international orders will have tracking details – unless you specifically request us to add this to your UK order in which case your shipping charge may be higher

Royal Mail will not investigate UK missing packages until 15 working days have passed from the posting date. We are unable to offer refunds or replacements for this period. European parcels are not considered as missing by Royal Mail until 20 working days have passed, and for the rest of the world it is 25 working days. We are unable to offer refunds or replacements for this period. 

Magnolia Tree Crafts cannot be held responsible for missing parcels where the incorrect address has been provided by the customer.

Where an order is returned by Royal Mail undelivered, we will give you the option to have that order resent. There will be an additional charge for redelivery if an order has not been collected from the post office or the wrong address has been provided.

RETURNS & REFUNDS

You can return goods within the first 14 days of receipt. Unless the item is faulty, you will be liable for the cost of the return postage for the item. If more than 14 days have passed since your purchase has been received we are unable to offer you a refund or exchange unless the item is faulty.

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned unless they are faulty. The following items are non-returnable:

  • Gift cards
  • Downloadable patterns
  • Patterns & books
  • Needles
  • Crochet hooks
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Sale items
  • Any item that is returned more than 14 days after delivery

Returns Shipping
To complete your return please include your name, address, email address and order number. Please return your product to: Magnolia Tree Crafts, 49 Park Lane, Poynton, Cheshire SK12 1RD.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
We will contact you once your return is received and inspected to confirm approval or rejection of your refund. Magnolia Tree Crafts will reimburse delivery costs when a returned item is faulty and send a replacement product at no additional cost. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges
We replace items only if they are faulty. Please contact lucy@magnoliatreewools.com and send your item to: Magnolia Tree Crafts, 49 Park Lane, Poynton, Cheshire SK12 1RD 

IMPORT DUTY

If you order from our site for delivery outside the United Kingdom the parcel may be subject to import duties and taxes which are applied once the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges. If you would like further information please contact your local customs office before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Orders placed Monday-Friday before 2pm will be dispatched the same day. After 2pm and at weekends, parcels will be sent on the next working day. Dismiss

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